Kea Academy · Last updated: 7 October 2026
You can do this yourself, from inside the app, in under a minute. You do not need to ask us, and there is nothing to wait for — the deletion happens immediately.
If you cannot get into the app, email admin@kea-academy.co.nz and we will do it for you.
DELETE when asked, to confirm.The account is removed as soon as you confirm. There is no grace period, no queue, and no way for us to undo it afterwards — so please be sure before you type it.
LEAVE. Your own account is removed; the children's
profiles and their results stay with the other parent. Those records are not solely yours to
destroy, so we do not let one parent delete another parent's children. The app names who keeps
them before you confirm.
When you are the only parent on the account, deleting it removes all of this from our database:
| What | Includes |
|---|---|
| Your parent account | Your name, email address, profile picture address, and the identifier Google or Apple uses for you |
| Your children's profiles | First name, year level and colour for each child |
| Every quiz you built | Subjects, levels, length and schedule |
| Every result | Each attempt, and each individual answer within it |
| Sign-in sessions | On every device you have used, not just this one |
| Notification devices | Any phone or tablet registered to receive push notifications |
| Invites | Any outstanding invitation to a second parent, including the email address you typed into it |
| Data on the device you delete from | The copy of your family held in that browser's local storage, including anything saved before you first signed in |
Kea Academy keeps a working copy on each device so it still opens without a connection. The device you delete from is cleared straight away. Another device that was signed in will find the account gone the next time it opens; to clear its local copy immediately, open Kea Academy on it and sign out, or clear that browser's storage for this site.
Without an account there is nothing on our servers to delete — everything stayed on your own device. Clearing your browser's storage for this site, or using Reset Demo Data in Parent Settings, removes it.
Nothing about your family remains in our database. The account and everything attached to it are removed together, in a single operation, rather than marked as hidden or inactive.
Our server keeps ordinary operational logs recording that a deletion took place. Those entries identify the account by an internal identifier only — they do not contain your name, your email address, your children's names, or any of their results.
Google and Apple hold their own record of your sign-in, because that is their account rather than ours. Removing Kea Academy's access is done from your Google or Apple account settings, and we cannot do it for you.
If you have lost access to the app or cannot sign in, email admin@kea-academy.co.nz from the email address you signed in with, and say that you want your account deleted.
We ask you to write from that address because it is the only way we can tell that the request is really yours — we hold no other way of identifying you, and acting on an unverified request would mean deleting a family's records for a stranger.
We will respond within the time your law allows: 20 working days in New Zealand, and one month under the GDPR. In practice it will be much sooner.